Payment Terms

Adroit Online Shop Terms and Conditions

The following terms and conditions apply in relation to your purchase of products and services from the Adroit Online Shop. By purchasing from the Adroit Online Shop you agree to be bound by these terms and conditions and any additional terms and conditions presented during the purchasing process.


  1. Application of terms and conditions

1.1 In these terms and conditions, reference to "we", "us" and “our” means Adroit Holdings Limited

1.2 "You" or “your” means you our customer under these terms and conditions 


  1. Purchasing Products from the Adroit Online Shop

2.1 While Adroit has endeavoured to ensure that the information provided on the Adroit Online Shop is free from error, we do not warrant its accuracy, adequacy or completeness, and to the extent permitted by law we shall not be responsible or liable for any error in, or omission from, the information provided on the Adroit Online Shop. We reserve the right to make changes to the information provided on the Adroit Online Shop at any time and without notice.

2.2 Your placement of an order via the Adroit Online Shop is an offer to purchase our Products and Services in accordance with these terms and conditions. We may accept your order by processing your payment and shipping the Product, or may, for any reason, decline to accept your order or any part of your order. No order shall be considered to be accepted by us until the Product has been despatched to you. If we decline to accept your order, we will attempt to notify you using the e-mail address you have provided with your order.

2.3 To make a purchase from the Adroit Online Shop on your own behalf:

  1. You must be 18 years of age or over 
  2. You must be purchasing on your own behalf or authorised to purchase on behalf of another person;
  3. Products you purchase must be delivered to an address in New Zealand; and
  4. You must be buying for your own use and not for resale.

2.4 If you are purchasing on behalf of a company, association, partnership or other such entity ("Entity"):

  1. you must be authorised to agree to these terms and conditions on behalf of the Entity;
  2. you must be authorised by the Entity to make the purchase;
  3. delivery of the product(s) ordered must be to the Entity's address in New Zealand;
  4. you must be authorised to use the Entity's credit card used to make the purchase; and
  5. references in these terms and conditions to "you" include the Entity (as defined above).

2.5 By purchasing from the Adroit Online Shop, you warrant that you meet the relevant conditions set out in clauses 2.3 and 2.4 above.

2.6 When making a purchase from the Adroit Online Shop, you must provide all required information or we will not be able to process your order.

2.7 At our discretion, you may not be able to proceed with any purchase on the Adroit Online Shop which exceeds our current limits on volume or total value.

2.8 All orders are subject to the availability of Products. If for any reason a Product is not available, we will endeavour to notify the non-availability on the Adroit Online Shop.

2.9 Where Products or Services are listed on Adroit Online Shop with an incorrect price or with incorrect information, we reserve the right to cancel your order for those Products (regardless of whether you have made payment for that order). Where you have already made payment for an order that is subsequently cancelled by us, we will refund the amount paid by you in relation to that order.


  1. Price and Payment

3.1 The price payable for Products or Services ordered by you shall be the price displayed on the Adroit Online Shop at the time your order is submitted (subject to clause 2.9 above), together with the applicable delivery charges. Unless expressly stated otherwise, all prices displayed on Adroit Online Shop are stated and payable in New Zealand dollars and exclude GST. 

3.2 Products displayed on Adroit Online Shop, and their prices, are subject to change without notice

3.3 When payment is not made at the time of the online order, payment of the full amount of the invoice is required to be made to Adroit within 14 days from date of invoice

3.4 If payment of any amount is not received within 14 days, Adroit may charge interest on the overdue amount at a rate per annum equal to 5% above the lending rate charged by Adroit’s bankers

3.5 Adroit may recover from you any costs incurred in the collection of overdue amounts


  1. Delivery & Title

4.1 We will endeavour to dispatch your order within two business days once we have confirmed that we have accepted your order and received all amounts payable for your order. If we are unable to dispatch your order within this timeframe e.g. we are awaiting stock from a supplier, we will endeavour to contact you and advise you of the expected dispatch date. 

4.2 Delivery costs will be added to the total order cost

4.3 Deliveries are made by courier throughout New Zealand on a business day to business day basis. Although we will endeavour to meet delivery timeframes where possible, all delivery timeframes are estimates only and we will not be liable for any loss, expense, or other damage caused by any delay in delivery. We do not deliver to PO Box or Private Bag addresses.

4.4 Title to, and responsibility for, each Product you order from the Adroit Online Shop passes to you when the Product is delivered to you.

4.5 Where you believe that incorrect Products have been delivered, you must contact us via email to within 7 days of delivery so that we can investigate that claim.


  1. Online Order Cancellation Policy

5.1 Adroit's Order Cancellation Policy entitles you to an Online Shop credit for the purchase price of your Products (excluding any delivery charges) provided that:

  1. you email us at within 2 business days of placing your order. If your order has been dispatched we will send you a return form with instructions on how to return your products. You must return the Products, at your cost by Tracked Courier bag, to us within 10 business days.
  2. you comply with the terms and conditions relating to the return of Products set out in clause 7.

Once you return your goods, if applicable we will cancel any subscriptions and refund the 1st month's access charge you may have incurred during that time

Any hardware must be returned in full working order in an "as new" condition, in its original packaging (including the Adroit SIM card). 


  1. Liability and warranties

6.1 We will meet our responsibilities under the Consumer Guarantees Act 1993, subject to clause 6.2 if you are purchasing the Product for the purposes of a business. Without limiting our responsibilities to consumers, our warranties, guarantees, and liability to you in connection with your use of the Adroit Online Shop and your purchase or use of the Products are limited and excluded as described in our website terms and conditions.

6.2 If you are purchasing the Product for the purposes of a business, you agree that the Consumer Guarantees Act does not apply, and, to the maximum extent permitted by law, our liability to you, or anyone claiming through you, will be limited at all times to the purchase price of the Product to which your claim relates.


  1. Returns

7.1 You may return a Product to us:

  1. in accordance with our Online Order Cancellation Policy as set out in clause 5 above; or
  2. where the Product fails to work upon delivery to you as a result of a manufacturing defect or if the Consumer Guarantees Act is otherwise relevant (an "Out Of Box Failure") provided that you have followed all of the manufacturer's instructions and recommendations for the configuration and initial use of that Product.

7.2 If you wish to return a Product to us under clause 7.1, then (without limiting our responsibilities under the Consumer Guarantees Act) you must email us at within 7 business days of receiving the Product to arrange for it to be returned.

7.3 If we accept your returns claim for an Out of Box Failure, we will pay the courier costs of returning the Product to us.

7.4 Products returned through the Online Order Cancellation Policy or an Out of Box Failure return will only be accepted by us if:

  1. you return the Product with your warranty receipt, order number, and the completed Online Order Cancellation Policy returns form or an Out of Box Failure returns form.
  2. except for any relevant Out of Box Failure, the Product has not been damaged (for example, liquid or impact damage);
  3. except for any relevant Out of Box Failure, the Product is returned in "as new" condition in accordance with clause 5.1(b) above, together with all original packaging and accessories; and
  4. you comply with the instructions you receive from us.

7.5 All Products you wish to return to us remain at your risk until they are delivered to Adroit or Adroit's agent.

7.6 If we accept your claim for an Out of Box Failure return, and according to your instructions on the Out of Box Failure returns form, we will replace the Product or reimburse the purchase price (excluding any delivery charges) using the payment method for which your purchase was originally processed and, where relevant, meet any responsibilities we have under the Consumer Guarantees Act. 

7.7 If your Out of Box Failure or Online Order Cancellation Policy claim is denied for any reason (for example, if your Product has sustained impact or other damage that we are not responsible for), we will return that Product to you without replacement or refund.

7.8 For all warranty repair requests and enquiries, please email us at for further instructions. All warranty repair requests sent by us to the manufacturer will be in accordance with the manufacturer's warranties, and will be subject to any exclusions, limitations, and other conditions set out therein. We will meet our relevant responsibilities under the Consumer Guarantees Act.


  1. Privacy

8.1 We will comply with our Privacy Policy (displayed separately on our website) and you accept this policy as governing our use of the personal information we receive about you as an individual.


  1. General

9.1 We reserve the right to change these terms and conditions from time to time by publishing the changed terms on the Adroit Online Shop. When revised terms and conditions are published on the Adroit Online Shop, all orders submitted by you after the revised terms and conditions are published shall be subject to the terms and conditions as revised.

9.2 If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall, to the maximum extent possible, remain in full force and effect.

9.3 We shall not be liable to you for any delay or non-performance of our contractual obligations to the extent that such delay or non-performance is caused by an event or circumstance which is outside our reasonable control.

9.4 You shall be solely responsible for obtaining any necessary permits under (and for compliance with) all legislation, regulations, by-laws and rules that apply to the use of any Products you purchase from us.

9.5 These terms and conditions (and any orders to/from the Adroit Online Shop) shall be governed by the laws of New Zealand and the courts of New Zealand shall have non-exclusive jurisdiction to hear and determine any dispute arising in relation to these terms and conditions (and any orders from the Adroit Online Shop).